SHIPPING & RETURN
All SOLI STUDIO orders are shipped from Melbourne, Australia via Australia Post.
1. Shipping within Australia
| Option | Cost | Delivery time |
|---|---|---|
| Standard | AUD $12.00 | 2–3 business days |
| Express | AUD $15.00 | 1–2 business days |
| B2B / Wholesale – Standard | AUD $12.00 | 2–4 business days |
Free Standard Shipping on Australian orders over AUD $89 — just select "Free Over $89 - Standard" at checkout.
Please note: shipping rates were last updated on 1 July 2026 following recent Australia Post rate increases.
2. Shipping to New Zealand
| Option | Cost | Delivery time |
|---|---|---|
| Standard | AUD $25.00 | 5–12 working days |
Free Standard Shipping on NZ orders over AUD $250 — select "Free Over $250(NZ) - Standard/NZ" at checkout.
3. International Shipping
| Option | Cost | Delivery time |
|---|---|---|
| Standard | AUD $35.00 | 7–21 business days |
| Express | AUD $45.00 | 4–13 business days |
Free Standard Shipping on international orders over AUD $300 — select "Free Over $300(INT) - Standard/International" at checkout.
Delivery times are estimates only — once your order passes to our partner carriers, we're not responsible for delays outside our control.
4. Taxes & Duties (International Orders)
- All international buyers are responsible for any import duties and taxes set by their destination country's customs agency.
- If an order is refused or duties/taxes go unpaid, shipping and any extra costs will be deducted from your refund.
- We're not responsible for customs delays, and courier transit times aren't guaranteed — though we work closely with our partner couriers to minimise delays where we can.
- Need it faster? Get in touch for expedited shipping options: info@soli-studio.com
5. Returns & Exchanges
You've got 7 days from receiving your order to request a return if you're not completely happy with it.
Good to know
- Jewellery is non-returnable (including change of mind), due to hygiene restrictions under Australian Consumer Law.
- Accessories (hats, socks, underwear) and sale items are final sale — no exchange or refund unless faulty.
- Faulty or damaged items, or size exchanges, are on us — we cover all shipping costs both ways.
Return costs
| Region | Who pays |
|---|---|
| Australia | AUD $12.00 fee, deducted from your refund |
| International | Buyer covers return shipping |
To qualify for a return, items must:
- Be in original condition with tags still attached
- Be clean and unworn
- Show no signs of damage or use (returns may otherwise be refused)
6. How to return or exchange
- Submit a request — fill out our exchange/refund form.
- Get your label — for eligible returns within Australia, we'll email you a pre-paid return label if you request, otherwise please send us your package at your cost.
- Pack it securely — ideally in the original packaging.
- Keep your proof of return — a collection receipt or drop-off slip, just in case.
Note: SOLI STUDIO isn't responsible for parcels lost in transit during the return process.
7. Refunds
- Refunds are processed within 7 days of us receiving your return.
- You'll get a Return Confirmation email once we've received your parcel and started processing your refund.
- Refunds go back to your original payment method and typically land in your account (or PayPal) within 3–5 working days after processing.
- For Australian returns, AUD $12.00 is deducted from the refund amount.
FAQs
My item is faulty — do I have to pay for return shipping? No — for faulty or incorrect items, SOLI STUDIO covers all shipping costs, including the return and any exchange.
Can I return jewellery if I've changed my mind? Unfortunately no — jewellery is non-returnable due to hygiene restrictions under Australian Consumer Law.
How long until I get my money back? Refunds are processed within 7 days of us receiving your return, then take a further 3–5 working days to appear in your account.
Questions about a return or exchange? Send us an email — we're always happy to help.